The owner of the online store emp.ee (hereinafter referred to as the e-shop) is EMP Market OÜ, Registration Code: 12592951 (hereinafter the Service Provider), address: Eesti, Vahtra tee 6-2 Peetri alevik, Rae vald Harjumaa, 75312 and the customer who places an order in the emp.ee e-shop and identifies himself by entering his personal data (hereinafter the Service User) in the order, entered into this E-shop User Agreement (hereinafter the User Agreement).

1. E-SHOP

1.1 emp.ee e-shop (hereinafter e-shop) is an online shop created by the Service Provider, through which products are sold to the Service User.
1.2 emp.ee is a registered trademark owned by the Service Provider.

2. GENERAL PROVISIONS

2.1. In regulating their mutual relations, the contracting parties shall be guided by the Law of Obligations Act and other laws and other legislation of the Shop Republic and the agreement in the E-shop User Agreement.
2.2. The service provider has the right to make changes to the offered E-store service at any time.
2.3. The Service Provider has the right to unilaterally change the terms and conditions of the user agreement without the obligation to notify the Service User in writing by e-mail.

3. PRODUCTS AND PURCHASE

3.1 The products displayed in the e-shop are usually in stock. The availability of products displayed in the e-shop may change due to technical problems in the warehouse or E-shop programs.
3.2 If the product is out of stock and the order cannot be fulfilled, the employee of the E-store will contact the user and offer a possible new delivery time or replacement of the product with another equivalent product of the same price and quality, or a refund. The money will be returned to the service user immediately, within a reasonable time after placing the order.
3.3 The product images shown are for illustrative purposes only and may differ from the actual product. The product descriptions in the online store may not be exhaustive and may contain unintentional errors.
3.4 The products offered in the e-shop are sold to both natural persons and legal entities.
3.5 The user of the service confirms that he is at least 15 years old.
3.6 The Service User selects the desired products and adds the desired products to the shopping basket to order them. The Service User undertakes to enter the data required to complete the order (surname, first name, contact telephone number, contact e-mail address, delivery address, postal code) and the total cost is then displayed on the screen.

3.7 The user of the service undertakes to submit true data necessary for the execution of the order. The Service Provider shall not be liable for non-performance of the order due to incorrect information provided by the Service User during performance or for any consequences thereof.
3.8 The sale takes place when the Service User has sent the order via the website of the E-store and has paid for the order.

4. The validity of contract of sale, product and price information

4.1. The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. All prices in the E-shop are in EUR (€). The seller is a taxpayer. 22% VAT is included.
4.2. The service provider has the right to change the prices displayed in the e-shop at any time. If the prices in the e-shop have changed after the Service User has submitted the order and paid for it, the Service Provider undertakes to deliver the corresponding products to the User at the prices valid at the time of the order. The user of the service does not have the right to demand compensation for the price difference.
4.3. The conditions of sale apply to purchases of goods from the online store.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.

5. Placing an order

5.1. Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

• Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele
• Latvian bank payments: Swedbank, SEB, Citadele and Luminor
• Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas
• Card payments: Visa / MasterCard

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

5.2.The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

 

6. DELIVERY TIME AND CONDITIONS OF DELIVERY

6.1 The delivery of the ordered goods takes place only upon presentation of an identity document to the Service User indicated in the order. The transfer of goods to third parties takes place only in agreement with the Service User.

6.2. Delivery time from the moment of ordering is up to 30 working days depending on Service User’s location . The goods are delivered to the nearest post office according to the customer’s location. The customer will be notified of the arrival of the goods at the post office. We have the right to ship goods in up to 45 calendar days in exceptional cases.

6.3. These options are available for receiving the order:

Delivery

6.4. The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

7. WITHDRAWAL FROM THE AGREEMENT

7.1 If the Service User wishes to withdraw from the Agreement after submitting the order and prior to the performance by the Service Provider, the Service User undertakes to notify the Service Provider in writing as soon as possible. Written notice must be sent by e-mail to support@emp.ee. The e-mail must indicate the order number from which you wish to withdraw and add the contact details of the Service user (first name, surname, date of submission of the order, contact telephone number, account number).
If desired, a standard withdrawal form can also be used:
– To: “EMP Market OÜ, Eesti, Vahtra tee 6-2 Peetri alevik, Rae vald Harjumaa, 75312, support@emp.ee”
– I hereby withdraw (___) from the contract for the following thing (___) / next service (___)
– Date of placing the order (___) / date of receipt of the item (___)
– Name of the consumer
– Consumer’s address
– Signature of the consumer (only if this form is submitted on paper)
– Date
7.2 If the withdrawal application reaches the Service Provider after the Service Provider has performed the contract, the contract shall be withdrawn in accordance with the chapter “Right of Return” of the E-store User Agreement.
7.3 The Service Provider shall refund the amount paid to the Service User immediately, but not later than within 14 days from the receipt of the goods by the Seller.
7.4 The money will be transferred to the same current account from which it was received by the Service Provider.

8. RIGHT OF RETURN

8.1 Contracts entered into in the e-shop are subject to a 14-day right of withdrawal from the contract concluded by means of communication. The term starts from the day when the goods have been delivered to the Service user. If the Service User has decided to withdraw from the contract, he / she has the obligation to return the goods to the Service Provider.
8.2 The returned product must not be damaged and must be complete and in the original packaging. In order to exercise the right of withdrawal and to avoid paying compensation in the event of a return, the product packaging must be opened carefully without damaging it. It may be used to inspect the goods in a manner necessary to ascertain the nature, characteristics and functioning of the thing. If the product has been purchased as part of a campaign where another product has been added to the product, you must return the entire set (ie all products).
8.3 The right of return does not extend to audio and video recordings and computer software with the cover open.
8.4 In order to return the product, a withdrawal notice must be submitted to the e-mail support@emp.ee
8.5 Upon withdrawal from the contract, the consumer must return the purchased item immediately, but not later than within 14 days after notifying the withdrawal from the contract.
8.6 Upon return, the money will be refunded to the Service User immediately, but not later than 14 days from the receipt of the goods by the Seller.
8.7 The money will be transferred to the same current account from which it was received by the Service Provider.
8.8 The 14-day right of return does not apply to the following goods – products made taking into account the personal needs of the Service User and audio and video recordings and computer software, the cover of which has been opened by the Service User.
8.9 If the returned product (and product packaging) has deteriorated and the deterioration is caused by circumstances that are not caused by es; and as a result of misuse of the product, EMP Market OÜ has the right to set off the decrease in the value of the product with the amount paid by you for the product and to be returned to you. For set-off, EMP Market OÜ will send you a set-off application to the e-mail address provided by you when placing the order. If you do not agree with the decrease in value indicated in the set-off notice, you have the right to involve an independent expert to determine the decrease in value of the product. The costs related to the expertise shall be divided in half between you and EMP Market OÜ, unless the position of one of the parties is obviously unfounded. In such a case, the costs of the expert examination shall be borne by the party whose position was manifestly unfounded.

9. PROCEDURE FOR SUBMITTING CLAIMS

9.1 The 2-year term for submission of a claim provided for in § 218 (2) of the Act applies to products sold from the e-store.
9.2 EMP Market OÜ is not responsible for:
1) Your fault for deterioration / damage to the product.
2) For defects that have occurred as a result of irregular use of the product.
3) For normal physical wear and tear of the product during normal use.

10. PERSONAL DATA AND THEIR USE

10.1 The Service User gives clear and informed consent to the Service Provider to process his / her personal data.
10.2 The personal data of the Service User entered by the User upon submission of the order, which became known to the Service Provider, shall be entered in the customer register and used for the provision of sales services and goods to the Service User.
10.3 Secure SSL data communication and MasterCard SecureCode and Verified by Visa security systems are used when requesting card data.
10.4 The service provider does not see the card data entered. In order to make a transaction, the cardholder is directed to the secure environment of the Card Center. At the time of payment, the cardholder’s card data is entered by the cardholder into the database located on the Card Centre’s server and the data is also stored on the server located in the Card Center.
10.5 The source of personal data is the formation of a customer relationship when registering an order in the E-shop.
10.6 Data on the Service User’s order included in the personal data to be registered – personal identification code, surname, first name (s), street, house, apartment number, settlement or city, postal code, telephone number, address, year of birth, sex, method of delivery, used payment method, E-shop Accepting the user agreement, agreeing to send sales offers, comments entered in free text at the e-mail address.
10.7 The personal data of the Service User, which is necessary for the mediation of the goods to the Service User, shall be forwarded to the company providing the courier service.
10.8 The protection of personal data is guaranteed by all security measures arising from law.
10.9 The Service Provider undertakes not to transfer the registered personal data to unauthorized persons.
10.10 The Service Provider reserves the right to transfer personal data concerning the Service User to persons who have a legal right to do so and who process the data in order to fulfill a legal obligation and to persons who have a legal right to protect the life, health or freedom of the Service User or another person.
10.11 The user of the service has the right to check the personal data concerning him / her as well as to change them or request the removal of his / her personal data from the register.
10.12 The Service User consents to the Service Provider sending an order confirmation to the e-mail address entered when submitting the order.
10.13. The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the e-shop.

11. LIABILITY

11.1 The service provider is liable to the extent of the sale price of the product. The service provider does not take responsibility for damages caused by defective products, such as damage to property or information, loss of turnover or profit.
11.2 The service user undertakes to use the E-store service only in accordance with the law and good practices.
11.3 The Service User is responsible for the costs related to the acquisition and maintenance of the software data communication systems of all devices that require the use of the Service, as well as for other expenses caused by the use of the E-Store Service.
11.4 The Service User is fully liable for damages to the Service Provider, other Service Users or third parties arising from the use of the E-Store in violation of the terms and conditions of the E-Store User Agreement and in violation of law or good practice.

12. DISAGREEMENTS

12.1 Disputes arising from the E-store User Agreement between the Service User and the Service Provider shall be resolved in accordance with the legislation in force in Florida, USA.

13. TERMS OF USE

13.1 Familiarization with the terms and conditions set forth in the User Agreement is mandatory for the Service User.
13.2 Upon submitting the order, by ticking the appropriate window “I agree with the terms of use of the E-store”, the Service User agrees that he / she has read, understood and agrees with the terms and conditions set forth in the User Agreement.