- General Provisions
1.1. These purchase and sale rules (hereinafter referred to as the Rules) between the Buyer and the owner of the online store EMP.ee EMP Market OÜ, Registration Code: 12592951 (hereinafter referred to as the Seller) are a binding legal document that sets out the rights and obligations of the parties, ordering goods and their payment, delivery procedure and return conditions, as well as other provisions for the purchase and sale of goods in the online store EMP.ee.
1.2. The buyer agrees with these Rules when registering and / or purchasing goods in the online store EMP.ee.
1.3. The seller reserves the right to amend, modify and correct the Rules at any time. Changes and amendments to the Rules come into force from the moment of publication on the page www.emp.ee.
1.4. Individuals who are exclusively entitled to register and purchase in the online store EMP.ee :
1.4.1. legally capable individuals, i.e. persons who have reached the age of majority, whose legal capacity is not limited in court;
1.4.2. minors from 14 to 18 years old who have received the consent of their parents or guardians, except in cases where minors independently manage their income;
1.4.3. legal entities;
1.4.4. authorized representatives of all of the above persons.
1.5. The buyer, assuring his agreement with the Rules, confirms that, guided by paragraph 1.4, he has the right to register and purchase goods in the online store EMP.ee.
- The conclusion of the purchase agreement
2.1. The agreement between the Buyer and the Seller comes into force from the moment when the Buyer, having selected the purchased goods and having formed the cart of orders, confirms his consent by ticking the checkbox next to the link: I agree with the purchase conditions and return conditions.
2.2. After the conclusion of the purchase agreement, the assortment of goods, quantity, as well as the delivery time and other conditions specified by the Buyer during the implementation of the order are an obligatory and integral part of the contract.
2.3. Purchase agreements are registered and stored in the EMP.ee database.
- Buyer Rights
3.1. The buyer has the right to buy goods in the online store EMP.ee in accordance with these Rules.
3.2. Buyer has the right a 14-day right to return the goods.
- Seller Rights
4.1. In case of termination of the contract at the initiative of the Buyer, upon returning the money, the Seller reserves the right to withhold the following amounts:
4.1.1. If the order is canceled by the Buyer before the Seller has reserved and paid for the ordered goods in the main warehouse, the return service fee is 3 (three) euros.
4.1.2. If the order is canceled by the Buyer after the Seller has reserved and paid for the ordered goods in the main warehouse, the return service fee is 5 (five) euros.
4.1.3. If the order is canceled by the Buyer after receiving it on hand, the fee for the return service is 5 (five) euros and the amount of the return logistics to the main warehouse is calculated in accordance with clause 8.4.8.
- Buyer's Obligations
5.1. The buyer must pay for the purchased goods and accept them in the manner prescribed by these Rules.
5.2. If the Buyer during delivery refuses to accept the goods without providing an important reason, the Buyer is obliged to cover the costs of delivery of the goods.
5.3. The buyer agrees to store and not transfer to third parties his data necessary to connect to the site of the online store EMP.ee. In case of loss of data for connecting to the site, the Buyer is obliged to immediately inform EMP.ee about this. EMP.ee is not responsible for the actions of third parties who used the data to connect before the moment of notification and the ability to change the Buyer's data by the administrator. In the above circumstances, EMP.ee has the right to consider that the actions performed in the online store were carried out by the buyer.
5.4. Buyers of the online store EMP.ee are required to comply with these Rules and other conditions specified on the website of the online store and not violate legal acts of the Republic of Estonia.
- Seller Obligations
6.1. The seller agrees to provide the opportunity to use the services of the online store, the conditions for the provision of which are established by these Rules, as well as other rules provided by the EMP.ee store.
6.2. The Seller shall deliver the goods purchased by the Buyer to the address indicated by him in accordance with the conditions established by these Rules.
6.3. The seller agrees to respect the Buyer's right to privacy of his personal information.
6.4. In the case that, due to unforeseen circumstances, the Seller is unable to deliver goods purchased in the EMP.ee online store, the Seller agrees to offer the Buyer similar products. If the Buyer refuses the offer, the Seller agrees to return the money paid by the Buyer within 5 (five) business days.
6.5. The Buyer who used the right provided in clause 3.2 of these Rules, the Seller agrees to return the money paid no later than 14 days from the date of submission of the return application.
- Value of goods
7.1. The value of goods in the online store EMP.ee is indicated in Euros. The seller is a taxpayer. 20% VAT is included.
7.2. The sale indicates the retail prices of the goods (crossed out) as presented by suppliers or official distributors. Strikethrough product prices are manufacturer-recommended retail sales prices.
- Quality Assurance, Returns and Exchanges
8.1. Consumer properties of all goods sold are indicated in the description available for each product. The seller is not responsible for the fact that the color, shape or other parameters of the goods available in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
8.2. The seller is responsible to the Buyer for goods with a defect present during the transfer of goods. Warranty periods provided for by the laws of the Republic of Estonia apply to goods.
8.3. If the Buyer wants to return the goods on the basis of these Rules, he must fill out a document on the return of goods, provide it with the returned goods, and also inform the Seller in accordance with the conditions specified in paragraph 3.2.
8.4. When returning goods, the following conditions must be observed:
8.4.1. the goods must be returned in the same packaging in which it was delivered. The packaging must not be damaged, clean, properly prepared and packaged;
8.4.2. the goods must not be spoiled by the Buyer, i.e. must not contain mechanical or other damage;
8.4.3. the goods should not have been in use and have not lost their presentation (labels are not damaged, protective films are not torn, etc.) (this paragraph does not apply if the goods are returned of inadequate quality);
8.4.4. the completeness of the returned goods must be the same as when it was received by the Buyer;
8.4.5. when returning the goods, it is necessary to present a document on its purchase, a warranty card (if one was issued) and a completed document on the return of the goods;
8.4.6. The seller has the right to refuse to accept returned goods from the Buyer if the conditions for returning goods have not been met;
8.4.7. The Buyer does not have the right to terminate the purchase agreement and return the goods if the Buyer spoils the goods or substantially changes the appearance of the goods;
8.4.8. The buyer pays for the return service by courier or Itella SmartPOST, Omniva and DPD terminals to the point of delivery of the Seller in Estonia. The cost of sending goods to the final warehouse is determined on the basis of the received transportation bill. The cost will be deducted from the amount of money returned;
8.4.9. return of goods is carried out by the method established by the Seller;
8.4.10. in case of return of goods on the basis of the right specified in clause 3.2, the Buyer pays the costs associated with the return of goods in accordance with clause 4.
8.4.11. Money for returned goods can be returned by bank transfer to a bank account. The seller does not bear any responsibility for the delay in transferring money for returned goods if the Buyer incorrectly provided or did not provide the data necessary for the return.
8.5. Cosmetic and perfumery goods may not be returned if the Buyer unpacked the goods or damaged the packaging.
8.6. Underwear, corsets, swimwear, hair accessories, quickly perishable goods, sound and video recordings, software and computer games may not be returned if the Buyer damaged the packaging of the listed goods.
8.7. The buyer cannot return goods whose return conditions do not provide for legal acts of the Republic of Estonia.
- Information exchange
9.1. The Seller communicates with the Buyer using the email address and telephone number indicated in his registration form, and the Buyer can use all the communication channels indicated in the “CONTACTS” section of the EMP.ee online store website.
10. A responsibility
10.1. The buyer is fully responsible for the correctness of the data presented by him in the registration form. If the Buyer provided inaccurate data in the registration form, the Seller is not liable for the consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.
10.2. The buyer is fully responsible for the actions that he performs by registering in the online store EMP.ee.
10.3. The buyer is responsible for the security of their registration data. If a third party uses the registration data, it will be considered as the Buyer.
10.4. The Seller is exempted from any liability in all cases when losses arise as a result of the fact that the Buyer, despite the recommendations of the Seller and his own obligations, did not familiarize himself with these Rules, although such an opportunity was provided to him.
10.5. In the event of damage, the guilty Party shall indemnify the direct losses to the other Party.
11. Marketing Tools Used by the Seller
11.1. The seller can carry out various promotions, at any time change their conditions and terminate them.
11.2. The seller can provide Buyers with virtual currency units, which can be used to pay for purchased goods only in the EMP.ee online store.
11.3. In the event that the Buyer purchases goods, upon the purchase of which he uses virtual monetary units, and uses the right to return the goods provided for in paragraph 3.2 of these Rules, then upon purchase the used amount of virtual monetary units is deducted from the cost of the returned goods returned to the Buyer.
11.4. Virtual monetary units cannot be exchanged for Euros.
11.5. If the amount of the ordered goods is lower than the coupon value, the difference is not paid.
12. Final provisions
12.1. EMP.ee reserves the right to suspend action, supplement it at its discretion, as well as amend these Rules and other documents related to the Rules, informing the Buyer about this on the website of the online store. Additions and changes to the Rules come into force from the day of announcement, i.e. from the date of placement in the online store system.
12.2. If the Buyer does not agree with the new version of the Rules, partial amendments and additions, the Buyer has the right to refuse to comply with the condition that the Buyer is deprived of the right to use the services of the online store.
12.3. If, after changing the Rules, the Buyer continues to use the services provided by the online store, it is considered that the Buyer agrees with the new version of the Rules, partial additions and changes.
12.4. These Rules are drawn up on the basis of legal acts of the Republic of Estonia.
12.5. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Estonia.
12.6. All disagreements arising in the implementation of these Rules are resolved through negotiations. If disagreements cannot be resolved through negotiations, disputes shall be settled in the manner prescribed by the legislation of the Republic of Estonia.
12.7. The parties are exempted from the obligations to implement these Rules if their implementation is impossible due to a collision with force majeure.